IT Technical Support

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• IT Technical Support

- Knowledge of Windows and Unix/Linux operating systems
- Installing and configuring systems hardware, operating systems and applications;
- Monitoring and maintaining systems and networks;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals, e.g., - Software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.


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